Our return policy lasts for up to 14 days of receipt. If 14 days have gone by since you've received your purchase, we cannot offer you a refund or exchange.

For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your parcel back to the manufacturer.

For Order Return enquiries, please send an email to support@lilyvanity.com


Cancellation Policy

Upon purchase, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.

*** NOTE: This 24-hour cancellation window is not applicable for all orders using the DHL Express shipping method because these packages are shipped immediately. 


Damaged Goods Policy

Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to support@lilyvanity.com. We will assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.


Refund policy

Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.

If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.


Uncollected Items or Articles

If your article was delivered to your address or PO box but not collected, we reserve the right to refund only up to 65% of purchase price to cover freight and other overheads. This is only if the article manages to find its way back to us.


Late or missing refunds

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank. There is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at support@lilyvanity.com.


Sale items

Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

If you need more information you can contact us at support@lilyvanity.com